British Airways lost my father’s vital life-saving machine

News summary

British Airways staff checked a passenger's vital dialysis machine into the aircraft hold on two separate flights, causing it to be initially damaged and subsequently lost.

The affected passenger had to rely on borrowed hospital equipment after his parents waited until the early hours of the morning without receiving his device.

Following inquiries from a consumer column, the airline eventually contacted the family to apologise and offer compensation via e-vouchers, though the amount was deemed insufficient.